Privacy Policy

Welcome to Naija Link, a community platform designed to help Nigerians in the UK connect and engage with a supportive community.

This document outlines our Privacy Policy, Subscription Terms, Refund & Cancellation Policies, Age Restrictions, General Terms of Use, and Account Deletion Process.

By using Naija Link, you confirm that you have read, understood, and agree to the terms below.

1. PRIVACY POLICY

1.1 Data Controller

Naija Link (“we”, “us”, “our”) is the data controller responsible for your personal data under the UK GDPR and the Data Protection Act 2018.

1.2 Information We Collect

a. Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• Gender (optional)
• Profile information (bio, interests, photo, location)

b. Usage & Technical Data

• IP address
• Device type
• Browser type
• Cookies and tracking data
• Log data (pages visited, actions taken)

c. Payment Information

Payment information is handled securely by third-party processors. Naija Link does not store your full card details.

1.3 How We Use Your Information

• Create and manage your Naija Link account
• Provide access to the Naija Link community and features
• Process subscription payments
• Improve and personalize your experience
• Send service updates and notifications
• Monitor and maintain platform safety
• Comply with legal obligations

1.3A User Reports, Moderation & Safety

To maintain a safe and respectful community, Naija Link allows users to report content or behavior that may violate our community standards.

• Users can report content for reasons including:
  • Bullying or harassment
  • Suicide, self-harm or eating disorders
  • Violence, hate or exploitation
  • Selling or promoting restricted items
  • Nudity or sexual content
  • Scam, fraud or spam
  • Other inappropriate content
• When a report is submitted, we may collect:
  • Reported content or user ID
  • Reason for reporting
  • Timestamp and related activity data

Reports are used strictly for reviewing content, enforcing our policies, and maintaining platform safety.

1.4 Legal Basis for Processing

• Consent
• Contractual necessity
• Legitimate interests (community safety, platform improvement)
• Legal obligations

1.5 Sharing Your Information

• Trusted third-party service providers (hosting, analytics, payment processors)
• Law enforcement if required by law
• Other Naija Link users (only the profile details you choose to display)

We do not sell your personal information.

1.5A Anonymous Reporting

Reports submitted through Naija Link are treated as anonymous to the reported user.

However, we may internally associate reports with user accounts to prevent abuse and improve security.

1.6 Data Storage & Retention

Your data is stored securely in the UK or other compliant jurisdictions. We retain your personal information only as long as necessary.

1.7 Your Rights

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Withdraw consent
• Request data portability

Contact: Naijalinkapp@gmail.com

1.8 Cookies

Naija Link uses cookies for login functionality and analytics.

1.9 Data Security

We use encryption and secure servers to safeguard your data.

1.9A Content Review & Enforcement

We review reported content using automated tools and human moderation.

• Content removal
• Warnings
• Account suspension
• Permanent bans

1.10 Account Deletion

a. Deleting Your Account Through the App

• Go to Profile Settings
• Click Delete Account
• Confirm

b. Email Request

Email: Naijalinkapp@gmail.com

1.10A Reporting Process

Users can report content directly within the app. We aim to review reports within a reasonable timeframe.

If someone is in immediate danger, contact local authorities.

1.11 Child Safety & Prevention of Sexual Abuse and Exploitation (CSAE)

Zero tolerance for child abuse. Violations lead to permanent bans and law enforcement reporting.

1.12 GDPR Compliance

We comply with UK GDPR and Data Protection Act 2018.

1.13 Contact

Email: Naijalinkapp@gmail.com

2. CONSUMABLE DIGITAL PURCHASES (ADVERTISEMENT PROMOTIONS)

Naija Link offers optional in-app consumable digital purchases, including advertisement promotions for Groups, Global Chat, and other eligible areas of the platform.

Advertisement promotions are purchased for a specified promotional duration (for example, hourly promotion packages). Once payment has been successfully processed and the advertisement has been published or the promotional period has started, the purchase is considered consumed.

Advertisement promotion purchases are non-refundable and cannot be cancelled once activated or published, except where required by applicable UK law or the policies of the Apple App Store or Google Play Store.

Users are responsible for reviewing the advertisement details before confirming their purchase.

If an advertisement cannot be delivered due to a verified technical issue caused by Naija Link, we may, at our sole discretion, provide a replacement promotional period or another appropriate remedy instead of a monetary refund.

3. REFUND & CANCELLATION POLICY

Subscription purchases are subject to the billing, cancellation, and refund policies of the Apple App Store or Google Play Store, as applicable.

3.1 Subscription Purchases

• Subscriptions renew automatically unless cancelled through your Apple App Store or Google Play account.
• You may cancel auto-renewal at any time using your device's subscription settings.
• Any refund requests for subscriptions are handled in accordance with the policies of the relevant app store.

3.2 Consumable Advertisement Purchases

Advertisement promotions are consumable digital services that begin once an advertisement is published or the promotional period starts.

• No refunds will be provided once an advertisement has been published.
• No refunds will be provided once the promotional period has started.
• No refunds will be provided for advertisement promotions that have been partially or fully used.

Refund requests will only be considered where required by applicable UK consumer protection laws or where a verified technical fault attributable to Naija Link prevented delivery of the purchased service.